Help
Answers to the questions we hear most. If yours is not here, write to us at the bottom of the page.
Getting started
Who can use ZeroChaos?
Owners and tenants making a rental agreement for a property in Karnataka. Other states are not available yet.
Do I need an account?
Not to read or confirm an agreement someone has sent you — the link in the email is enough. You need an account to start an agreement yourself or to see all your agreements in one place.
I did not get my verification code.
Check your spam or promotions folder. A code works for 15 minutes; on the code screen you can ask for a new one. If you have asked several times, wait an hour and try again.
The agreement
How do the owner and tenant fill it in?
Whoever starts the agreement fills in their part and sends it. The other side gets an email link, fills in their details and checks everything. Each side confirms before anything is paid.
I found a mistake. Can it be changed?
Before you confirm, open “Something else is wrong” on the review page and say what needs to change. If you have already confirmed, write to us before paying. After payment the e-stamp is bought in the details everyone confirmed, so check carefully first.
Payment
What am I paying for?
Three things, shown separately before you pay: the government stamp duty (passed on at exact cost), the ZeroChaos fee, and GST on the fee.
How can I pay?
Online through Razorpay — card, netbanking or UPI. Your bank's window opens on top of the page; let it finish and do not close it.
Money left my account but the page says it is not paid.
Give it a few minutes — the bank confirms the payment to us directly, and the agreement moves on by itself. If a payment arrives after the checkout has expired, it is returned to you automatically. If nothing has changed after an hour, write to us with your agreement reference number.
Can I get a refund?
If the e-stamp cannot be bought, your payment is refunded in full, automatically — nobody needs to approve it. Once the e-stamp has been issued, the stamp duty has been paid to the government and cannot be refunded.
E-stamp and signing
How long does the e-stamp take?
Usually a few minutes after payment. Now and then the government's system is slow and it takes longer; you will get an email when it is done.
I did not get the signing email, or the link has expired.
Check spam first. If the link has expired, write to us — we send a fresh signing link against the same e-stamp. You do not pay again.
Where is my signed agreement?
When everyone has signed, each person gets the executed copy by email. It is also on the agreement's page when you sign in.
Still stuck?
Write to support@zerochaos.in with your agreement reference number (it starts with RA-).